Refund policy

Returns

At KAZUMO, we want you to be happy with your purchase.

We offer a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be:

  • Unused and in the same condition that you received it
  • In its original packaging
  • With all tags, seals, and protective packaging intact
  • Accompanied by proof of purchase or receipt

For collectible items, including Pokémon Card Game products, sealed merchandise, and trading card accessories, we require items to remain unopened and in their original condition.

We are unable to accept returns for items that have been opened, used, damaged, or where the original packaging, seals, or protective wrapping have been removed.

To request a return, please contact us through the Contact Us page on our website before sending any items back.

Returns sent without prior approval may not be accepted.

Return Shipping

Customers are responsible for return shipping costs unless:

  • The item received is defective
  • The item was damaged during delivery
  • The wrong item was sent

We recommend using a tracked shipping service when returning items.

KAZUMO is not responsible for items lost or damaged during return shipping.

Damages and Issues

Please inspect your order upon reception.

If your item arrives damaged, defective, or you receive the wrong item, please contact us through the Contact Us page on our website as soon as possible.

To help us review the issue, please provide:

  • Your order number
  • Photos of the item and packaging
  • A description of the issue

We will carefully review your request and work with you to find an appropriate solution.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including:

  • Opened or used collectible products
  • Sealed products that have been opened or tampered with
  • Gift cards
  • Sale items
  • Custom or personalised products

If you are unsure whether your item is eligible for return, please contact us through the Contact Us page before purchasing.

Exchanges

We currently do not offer direct exchanges.

If you would like a different item, the fastest way is to return your original purchase (if eligible), and place a new order once your return has been approved.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be automatically processed to your original payment method within 10 business days.

Please note that your bank or payment provider may require additional time to process and display the refund.

If you have not received your refund after 15 business days from approval, please contact us through the Contact Us page on our website, and our team will be happy to assist you.