Shipping policy

Processing Time

At KAZUMO, we carefully prepare every order before dispatch.

Orders are usually processed and dispatched within 2–4 business days after payment confirmation.

Orders are not processed or shipped on weekends or UK public holidays.

During busy periods, such as product launches, special releases, or seasonal holidays, processing times may take slightly longer. We will always do our best to keep you updated.

UK Shipping

We currently offer shipping within the UK.

Standard Shipping — £4.99
Estimated delivery time: 3–5 business days

Express Shipping — £6.99
Estimated delivery time: 1–2 business days

Delivery times are estimates and may vary depending on courier services and circumstances outside of our control.

Please note that processing time is separate from delivery time.

International Shipping

For international orders, available shipping options and delivery times will be calculated at checkout.

Customs duties, import taxes, or additional fees may apply for international shipments and are the responsibility of the customer.

Please note that international delivery times may vary depending on customs clearance and local postal services.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where available.

Please ensure your delivery address is correct before completing your purchase.

KAZUMO is not responsible for delays caused by incorrect delivery information provided by the customer.

Damaged or Missing Orders

We carefully package every order to help ensure your items arrive safely.

If your order arrives damaged, or if your parcel does not arrive within the expected delivery timeframe, please contact us through the Contact Us page on our website.

Please include: